February 9, 2024

Virtual Assistant vs. In-House Admin: What’s Best for Your Tradie Business?

For tradies running a business, administrative efficiency is a key driver of success. A common decision they face is whether to hire a Virtual Assistant (VA) or an in-house administrative assistant. Both choices have distinct advantages and disadvantages, and the best option depends on the specific needs of the business.

Benefits of Hiring a Virtual Assistant

1. Cost-Effectiveness

VAs usually work as independent contractors, meaning you don’t have to worry about employee-related taxes, insurance, or benefits.

2. Flexibility

VAs offer flexible work arrangements, making it easier to scale up or down based on business needs.

3. Diverse Skill Sets

Many VAs bring a range of skills and expertise, from administrative tasks to digital marketing and bookkeeping.

Drawbacks of Hiring a Virtual Assistant

1. Limited Face-to-Face Interaction

With a VA, most communication happens online, which can sometimes lead to misunderstandings.

2. Availability Issues

VAs may work with multiple clients, so their availability might be limited compared to an in-house staff member.

Benefits of Hiring an In-House Administrative Assistant

1. Immediate Access

Having someone in the office ensures immediate access and quick responses to urgent matters.

2. Better Control

In-house assistants allow for more direct oversight and control over the work and processes.

3. Cultural Fit

An in-house assistant can more easily align with the company culture and become an integrated part of the team.

Drawbacks of Hiring an In-House Administrative Assistant

1. Higher Costs

Full-time employees come with additional costs like salaries, benefits, workspace, and equipment.

2. Less Flexibility

Fixed work hours might not always align with the fluctuating demands of the business.

Choosing the Best Option for Your Tradie Business

The decision should be based on your specific business needs, work volume, and budget. If you need flexibility and a wide range of skills without the commitment of a full-time hire, a VA might be the best fit. However, if your business demands immediate availability and close collaboration, an in-house assistant could be more beneficial.


Book a quick chat to talk about how we might be able to help you and your business. We can answer any questions you might have for us and we’ll be able to learn a bit about your business and what you need.