fbpx

What We Do

Services

Trade Specific Admin

  • Job scheduling
  • Job management
  • Responding to work orders
  • Quote Preparation
  • Invoicing
  • Subby management
  • Supplier management
  • Material ordering
  • Service reports
  • Work quality checks
  • Training Manuals

General Admin

  • Data entry
  • Customer service
  • Diary management
  • Obtaining quotes
  • Updating client details (CRM)
  • Mail merge
  • Research
  • Email inbox management
  • Filing systems

Compliance

  • Workplace safety
  • Compliance certificates
  • OH&S
  • Subcontractor compliance management

Customer Service

  • Call management
  • Email management
  • Client liaison
  • Supplier liaison
  • Professional correspondence

Systems & Procedures

  • Review existing systems
  • Develop procedures from policies
  • Train staff on procedures and assess uptake
  • Compliance documentation
  • Organisational strategy
  • Data mining
  • Analytics & reporting

Bookkeeping & BAS

  • Data entry
  • Invoicing
  • Accounts Payable & Receivable
  • Bank reconciliation
  • Payroll & STP lodgement
  • Prepare and lodge BAS
  • Aged debtor management
  • Reports
  • Liaise with ATO

Marketing, Design & Branding

  • Website management
  • Google Analytics
  • Copywriting
  • Digital and print media
  • Marketing campaign assistance
  • Marketing analytics & reporting

Social Media Management

  • Social media accounts management
  • Campaign planning
  • Campaign implementation
  • Content production

Personal Assistance

  • Appointment keeping
  • Personal organisation
  • Online accounts management
  • Personal errands
  • Gift sourcing
  • Travel planning

Trade Specific Admin

  • Job scheduling
  • Job management
  • Responding to work orders
  • Quote Preparation
  • Invoicing
  • Subby management
  • Supplier management
  • Material ordering
  • Service reports
  • Work quality checks
  • Training Manuals

General Admin

  • Data entry
  • Customer service
  • Diary management
  • Obtaining quotes
  • Updating client details (CRM)
  • Mail merge
  • Research
  • Email inbox management
  • Filing systems

Compliance

  • Workplace safety
  • Compliance certificates
  • OH&S
  • Subcontractor compliance management

Customer Service

  • Call management
  • Email management
  • Client liaison
  • Supplier liaison
  • Professional correspondence

Systems & Procedures

  • Review existing systems
  • Develop procedures from policies
  • Train staff on procedures and assess uptake
  • Compliance documentation

Bookkeeping Support

  • Invoicing
  • Data entry
  • Accounts Payable
  • Accounts Receivable
  • Aged debtor management
  • Quote preparation
  • Reconciling payments

Marketing Support

  • Website analytics
  • Digital and print media
  • Marketing campaign assistance
  • Marketing analytics & reporting

Social Media Management

  • Social media accounts management
  • Campaign planning
  • Campaign implementation
  • Content production

Personal Assistance

  • Appointment keeping
  • Personal organisation
  • Online accounts management
  • Personal errands
  • Gift sourcing
  • Travel planning

young-successful-happy-smiling-business-woman-on-l-P7VY272

Let’s face it, administration is probably what brought you to us. And there’s a good reason for it! From general administration duties like data entry, customer service, diary or email management. To more industry specialist administration tasks like job scheduling, quoting, supplier management, and work quality checks. Administration makes up the bulk of any trades business that isn’t directly on the tools. Luckily, V10 has a number of quality VAs with trades specific knowledge able to tackle any admin job you give us. Leaving you with more time to focus on doing the things you want to do.

Efficient job scheduling in your trade business can have a significant impact on the effective operation of your business which is turn, increases profitability.

There’s a lot of work involved bringing clients into your trade-based business.  Don’t lose them when you’ve got them – keep your clients up to date and well informed so they’re not left guessing.

The most common problem we see in trade-based business is the Tradies getting the work done but then too busy to send an invoice.  If you don’t send out invoices, you don’t get paid, it’s really that simple. We also have a team of industry specialists on hand with trade specific knowledge which means you can leave all the tedious quoting to us!

V10 specialised bookkeeping services help tradies keep on top of their accounts and stay organised. We are online bookkeeping experts using the best small business accounting software such as Xero, MYOB & Quickbooks.

If you plan to scale up your business, the systems and processes you have in place may not meet the needs of a larger enterprise. This can compromise your competitiveness, your efficiency, even health and safety. At V10 we have assistants who can review existing systems and processes, develop procedures, and train staff with the industry knowledge on hand to meet compliance policies.

Need someone to handle all the incoming calls and emails you’re flooded with? We’ve got you covered. We understand that a fair chunk of any work day gets eaten up by taking calls and responding to emails. While customer service is key to keeping your business flourishing, it takes you away from other important tasks. Our VAs will deliver excellent customer service so you can keep your customers happy, while spending more quality time on the tools – not on the phone.

Every job comes with its own stack of paper. It can be a nightmare having to make sure that all the correct forms are filled out. Compliance documents are sent to the right places. Subbies have the correct information. Making sure your business doesn’t get any fines by missing an important piece of paperwork. To save you a headache and a hand cramp, V10 can take on all your important (and not so important) documentation needs.

Marketing is an area that can make or break your business, whether it’s already well established or still getting off the ground. Make sure you get it right by using V10s marketing experts. They can plan campaigns or work on existing material to give your business a much-needed update. They also have the skills to analyse the marketing data and deliver you comprehensive reports on what steps you need to take next, to help grow your business, stay competitive, and expand our customer base.

In the digital age, social media management is an important skill that can be a headache for a lot of successful tradies. While it seems like a good idea to hire a young gun to handle all of your business’s social media accounts, you’re often paying a lot for not a great deal in return. At V10 we have VAs who have years of social media management under their belt. You may only need them for a couple of hours but you know you’ll be getting quality service and great returns from seasoned professionals.

The key to improving your professionalism and setting yourself apart from the competition, is to look the part. You name it, we have a VA on hand who can make it look the best it can possibly be: websites, letterheads, logos, uniforms, business cards, documents, promotional products, etc. And if you really want to revamp your business, V10 can even do a complete rebrand! Make sure you don’t neglect the side of the business that everyone sees the most outside of the trade work.

If you are not already using tradie job management software, you should be! There are many great job management systems that will make running your trades and services business much easier. V10 have Virtual Assistants experienced in a range of job management and scheduling software such as Aroflo, ServiceM8, Tradify, Ascora and job management apps for tradies such as simPRO, Fergus and Geo-op.

Job Management & Scheduling Software:

  • Aroflo
  • ServiceM8
  • Tradify
  • SimPRO
  • Fergus

Adobe Pro
Apple Pages / Keynote / Number
MAC & iOS Operating Systems

view full list of software capabilities here

Let’s face it, administration is probably what brought you to us. And there’s a good reason for it! From general administration duties like data entry, customer service, diary or email management. To more industry specialist administration tasks like job scheduling, quoting, supplier management, and work quality checks. Administration makes up the bulk of any trades business that isn’t directly on the tools. Luckily, V10 has a number of quality VAs with trades specific knowledge able to tackle any admin job you give us. Leaving you with more time to focus on doing the things you want to do.

Efficient job scheduling in your trade business can have a significant impact on the effective operation of your business which is turn, increases profitability.

There’s a lot of work involved bringing clients into your trade-based business.  Don’t lose them when you’ve got them – keep your clients up to date and well informed so they’re not left guessing.

The most common problem we see in trade-based business is the Tradies getting the work done but then too busy to send an invoice.  If you don’t send out invoices, you don’t get paid, it’s really that simple. We also have a team of industry specialists on hand with trade specific knowledge which means you can leave all the tedious quoting to us!

V10’s specialised bookkeeping services help tradies keep on top of their accounts and stay organised. Our bookkeepers & registered BAS agents use the best small business accounting software such as Xero, MYOB, Quickbooks & Reckon.

If you plan to scale up your business, the systems and processes you have in place may not meet the needs of a larger enterprise. This can compromise your competitiveness, your efficiency, even health and safety. At V10 we have assistants who can review existing systems and processes, develop procedures, and train staff with the industry knowledge on hand to meet compliance policies.

Need someone to handle all the incoming calls and emails you’re flooded with? We’ve got you covered. We understand that a fair chunk of any work day gets eaten up by taking calls and responding to emails. While customer service is key to keeping your business flourishing, it takes you away from other important tasks. Our VAs will deliver excellent customer service so you can keep your customers happy, while spending more quality time on the tools – not on the phone.

Every job comes with its own stack of paper. It can be a nightmare having to make sure that all the correct forms are filled out. Compliance documents are sent to the right places. Subbies have the correct information. Making sure your business doesn’t get any fines by missing an important piece of paperwork. To save you a headache and a hand cramp, V10 can take on all your important (and not so important) documentation needs.

Marketing is an area that can make or break your business, whether it’s already well established or still getting off the ground. Make sure you get it right by using V10s marketing experts. They can plan campaigns or work on existing material to give your business a much-needed update. They also have the skills to analyse the marketing data and deliver you comprehensive reports on what steps you need to take next, to help grow your business, stay competitive, and expand our customer base.

In the digital age, social media management is an important skill that can be a headache for a lot of successful tradies. While it seems like a good idea to hire a young gun to handle all of your business’s social media accounts, you’re often paying a lot for not a great deal in return. At V10 we have VAs who have years of social media management under their belt. You may only need them for a couple of hours but you know you’ll be getting quality service and great returns from seasoned professionals.

The key to improving your professionalism and setting yourself apart from the competition, is to look the part. You name it, we have a VA on hand who can make it look the best it can possibly be: websites, letterheads, logos, uniforms, business cards, documents, promotional products, etc. And if you really want to revamp your business, V10 can even do a complete rebrand! Make sure you don’t neglect the side of the business that everyone sees the most outside of the trade work.

If you are not already using tradie job management software, you should be! There are many great job management systems that will make running your trades and services business much easier. V10 have Virtual Assistants experienced in a range of job management and scheduling software such as Aroflo, ServiceM8, Tradify, Ascora and job management apps for tradies such as simPRO, Fergus and Geo-op.

Job Management & Scheduling Software:

  • Aroflo
  • ServiceM8
  • Tradify
  • SimPRO
  • Fergus

Adobe Pro
Apple Pages / Keynote / Number
MAC & iOS Operating Systems

view full list of software capabilities here

Pricing

We have a simple pricing structure that allows you the freedom to choose what works best for you and your needs. Depending on how much work you need done, you can hire our team of VAs for 5hrs, 10hrs, 20hrs, or more for the week. Your client manager will help you work out what suits you and your business best each week. With us, there are no obligations, no subscription, and a money back guarantee*. Pay for what you need, only when you need it, and if it doesn’t work out – you don’t have to fork out!

Weekly Direct Debit ​​​​​​​

starting from

$275 +GST

Dedicated Client Success Manager
Access to unlimited VAs

Unused hours get banked for use when you need them!*
No lock-in contracts*
Money back guarantee*

*see terms & conditions

Pre-paid Packages

starting from

$300 +GST

Dedicated Client Success Manager
Access to unlimited VAs

Weekly report
You have 3 months to use the hours!*
Money back guarantee*

*see terms & conditions

Ad-hoc

flat rate

$65 +GST / HOUR

Dedicated Client Success Manager
Access to unlimited VAs

Weekly report
Billed at the end of the month
Money back guarantee*

*see terms & conditions

Pricing

We have a simple pricing structure that allows you the freedom to choose what works best for you and your needs. Depending on how much work you need done, you can hire our team of VAs for 5hrs, 10hrs, 20hrs, or more for the week. Your client manager will help you work out what suits you and your business best each week. With us, there are no obligations, no subscription, and a money back guarantee*. Pay for what you need, only when you need it, and if it doesn’t work out – you don’t have to fork out!

Weekly Direct Debit ​​​​​​​

starting from

$247 +GST

Dedicated Client Success Manager
Access to unlimited VAs

Unused hours get banked for use when you need them!*
No lock-in contracts*
Money back guarantee*

*see terms & conditions

Pre-paid Packages

starting from

$300 +GST

Dedicated Client Success Manager
Access to unlimited VAs

Weekly report
You have 3 months to use the hours!*
Money back guarantee*

*see terms & conditions

Ad-hoc

flat rate

$65 +GST / HOUR

Dedicated Client Success Manager
Access to unlimited VAs

Weekly report
Billed at the end of the month
Money back guarantee*

*see terms & conditions

Comparison

Compare V10 to hiring an employee

Our unique business model allows you to access a whole team of specialists in every field that might be needed to run and grow a successful trades business. Without hiring a whole team. After all, you don’t always need a social media marketing guru or graphic design expert on hand with the day-to-day functions. So why pay a year’s salary for one! All the extras that come with hiring an employee – we have them covered. You just pay for the cost of labour as it’s needed. Our team of VAs have their unique skillset suited to whatever task you might need. Meaning you’re not forking out money for staff, overheads, or all the extras that come with an in house workforce. Our turnkey approach means you don’t have to do a thing but tell us what your business is missing, we sort out the rest. With the added bonus that you save money and time while getting quality work by seasoned professionals.

V10 Employee
Cost $500 / week $1,000 / week
Superannuation $0 $100 / week
Entitlements (annual leave, sick leave etc.) $0 $85 / week
Overheads (equipment, insurance, office space, workcover etc.) $0 $150 / week
Management Easy Time consuming
Training Easy Time consuming
Time to start Immediate 4-8 weeks
Expertise Diverse skillsets1 Specific to 1 person
Experience Highly experienced Specific to 1 person
Total cost per year: $26,000 $69,420

Diverse skillsets1 = You will have access to unlimited VA’s. Depending on the task required, we will allocate the work to the most suitably experienced & skilled VA.

Some of the software and apps that we specialise in

Software Capabilities

Weekly Direct Debit

HoursPricing
5hrs$267 + GST
10hrs$497 + GST
15hrs$667 + GST
More than 20hrstailored quote

Conditions:

  • *Unused hours are banked i.e. they are continuously rolled over for up to 12 months. Paid by direct debit, billed in advance, paid via DD
  • *Clients are not locked into a contract; however, to secure these rates there is a 4-week cancellation period.
  • *Unused hours are banked i.e. they are continuously rolled over for up to 12 months.
  • Clients can upgrade or downgrade at any time; as long as when downgrading we don’t refund if hours don’t get used (**we need to pay out resources to be available)
  • If the hours go into arrears by more than 20% of the weekly package hours, the client can choose to either:
    1. Upgrade the weekly direct debit package
    2. Buy a pre-paid package (as per Option 2)
    3. Can be billed at EOM for the additional hours (as per Option 3)​​​​​​​

Book A Call

Book a quick chat to talk about how we might be able to help you and your business. We can answer any questions you might have for us and we’ll be able to learn a bit about your business and what you need.

Pre-paid packages

Hours Pricing
5hrs $300 + GST
10hrs $550 + GST
20hrs $1000 + GST

Book A Call

Book a quick chat to talk about how we might be able to help you and your business. We can answer any questions you might have for us and we’ll be able to learn a bit about your business and what you need.

REQUEST A CALL BACK

Book a quick chat to talk about how we might be able to help you and your business. We can answer any questions you might have for us and we’ll be able to learn a bit about your business and what you need.