fbpx
REQUEST A CALL

Join the V10 Team

Careers

Are you interest in joining the V10 team?

We are always on the lookout for skilled Virtual Assistants and small business minded Client Success Managers.

Please see the below for more information on the opportunities at V10 and how to express your interest to join our team.

Virtual Assistant
Client Success Manager

Why join us?

Be a part of the progressive virtual world where you can put your skills to use from the comfort and convenience of your own home, within the hours you set.  The old way of working has evolved, and now you get to reap the rewards.

Join a dynamic team who is transforming the way that we work and improving the lives of business owners Australia-wide.  Working with V10, you will have the opportunity to enjoy:

  • The satisfaction of knowing you are making a difference to clients’ lives
  • Flexible working hours, set by you
  • Working from home around family
  • Bonuses for client retention (Client Success Manager role)

Virtual Assistant

Are you an experienced Virtual, Executive or Personal Assistant and looking for a role where you can use your skills to change the lives of multiple business owners? 

  • Are you interested in flexible working hours, set by you?
  • Do you enjoy working autonomously?
  • Do you want to have an impact on business owners’ lives?

We are looking for Virtual Assistants to complete tasks for multiple clients for our business.  Our clients are small business owners who are working too many hours and they need you to get some balance back into their lives.

You will provide professional support to our Client Managers who are the “face of V10”. However, it is our VAs that are the real stars – as they do all the work that help our clients achieve more freedom, productivity, and profitability!

Our VAs need to be productive and self-motivated with a strong commitment to completing tasks within the timeframes allocated by the Client Managers.

We expect that you are an established (Virtual, Personal or Executive) assistant with at least 12 months of assistant experience, and availability to take on a minimum of 5-10 hours per week, with the potential to grow these hours over time.

You will have the ability to choose the hours and days you work each week; however, it is likely to best suit someone that wants to work between 10am and 4pm Monday-Friday.

Working from home requires you to work well independently to ensure a high level of executive, business, personal and administrative support within a confidential and time-sensitive environment. You will need to have a good home office set-up already in place.

  • Well-developed written and verbal communication skills, including the ability to communicate with a wide range of client managers
  • Demonstrated experience working as a Virtual, Personal or Executive Assistant 
  • High-level time management skills, with an ability to meet deadlines and manage multiple tasks 
  • Competent using virtual communication systems such as Zoom, WhatsApp, Skype and Slack
  • Experience using project management tools, such as Basecamp, Asana and Trello.

 

We are seeking people who are highly experienced users of one or more of the following software & applications

  • Microsoft Office (365) – Outlook, Word, Excel, PowerPoint. SharePoint, Teams
  • GSuite and Google applications
  • Digital file-sharing tools such as Dropbox or Google Drive
  • Xero and MYOB
  • Trade Job Management software such as Aroflo, SimPRO, BuilderTrend, Tradify, ServiceM8, Fergus
  • CRM’s (doesn’t matter which ones!) 
  • Marketing Automation tools such as HubSpot, Salesforce, ActiveCampaign & MailChimp
  • Project management tools (doesn’t matter which ones!)   
  • Social Media platforms and SM management tools
  • Design programs such as Adobe Creative Cloud programs & Canva
  • Email and calendar management
  • Invoicing & quoting 
  • Customer service & support
  • Creation of professional & creative documents 
  • Social Media management
  • CRM management
  • Project management support – including reminding the manager/executive of important tasks and deadlines
  • Typing, compiling, and preparing reports, presentations, and correspondence
  • Assistance with the development of systems & procedures
  • Managing databases and filing systems
  • Implementing and maintaining procedures/administrative systems
  • Collating and filing expenses
  • Conducting research on behalf of the client manager
  • Booking and managing personal appointments and bookings, including travel, family etc
  • Developing business documentation, operating procedures, training materials, templates, standards, guidelines, and processes 

You will provide professional support to our Client Managers who are the “face of V10”. However, it is our VAs that are the real stars – as they do all the work that help our clients achieve more freedom, productivity, and profitability!

Our VAs need to be productive and self-motivated with a strong commitment to completing tasks within the timeframes allocated by the Client Managers.

We expect that you are an established (Virtual, Personal or Executive) assistant with at least 12 months of assistant experience, and availability to take on a minimum of 5-10 hours per week, with the potential to grow these hours over time.

You will have the ability to choose the hours and days you work each week; however, it is likely to best suit someone that wants to work between 10am and 4pm Monday-Friday.

Working from home requires you to work well independently to ensure a high level of executive, business, personal and administrative support within a confidential and time-sensitive environment. You will need to have a good home office set-up already in place.

  • Well-developed written and verbal communication skills, including the ability to communicate with a wide range of client managers
  • Demonstrated experience working as a Virtual, Personal or Executive Assistant 
  • High-level time management skills, with an ability to meet deadlines and manage multiple tasks 
  • Competent using virtual communication systems such as Zoom, WhatsApp, Skype and Slack
  • Experience using project management tools, such as Basecamp, Asana and Trello.

 

We are seeking people who are highly experienced users of one or more of the following software & applications

  • Microsoft Office (365) – Outlook, Word, Excel, PowerPoint. SharePoint, Teams
  • GSuite and Google applications
  • Digital file-sharing tools such as Dropbox or Google Drive
  • Xero and MYOB
  • Trade Job Management software such as Aroflo, SimPRO, BuilderTrend, Tradify, ServiceM8, Fergus
  • CRM’s (doesn’t matter which ones!) 
  • Marketing Automation tools such as HubSpot, Salesforce, ActiveCampaign & MailChimp
  • Project management tools (doesn’t matter which ones!)   
  • Social Media platforms and SM management tools
  • Design programs such as Adobe Creative Cloud programs & Canva
  • Email and calendar management
  • Invoicing & quoting 
  • Customer service & support
  • Creation of professional & creative documents 
  • Social Media management
  • CRM management
  • Project management support – including reminding the manager/executive of important tasks and deadlines
  • Typing, compiling, and preparing reports, presentations, and correspondence
  • Assistance with the development of systems & procedures
  • Managing databases and filing systems
  • Implementing and maintaining procedures/administrative systems
  • Collating and filing expenses
  • Conducting research on behalf of the client manager
  • Booking and managing personal appointments and bookings, including travel, family etc
  • Developing business documentation, operating procedures, training materials, templates, standards, guidelines, and processes 
How to express your interest

Complete our Express Your Interest form and attach your resume with a cover letter addressing the following:

  • Why does this role sound so exciting to you? 
  • What software and applications are you highly skilled in?
  • What are your other areas of expertise (e.g., specific industry experience)?
  • How will you cope with the sporadic nature of the hours required in this role?
Note:  Please also include some examples of the work you have done (if available & relevant)

Client Success Manager

Are you an experienced EA or PA looking for meaningful work from home whilst you raise your family?  

  • Do you want flexibility and variety in your day?
  • Are you a people person with excellent communication skills?
  • Do you have a track record of improving business outcomes?

Our Client Success Managers manage the needs of our clients and ensure they are met. Many of our clients do not know what help they need – they know they are flat out and need some administration tasks taken off them.  Critical to the success of the role is a strong relationship with the client and developing a deep understanding of their business to be able to identify a list of services V10 can offer and develop and a project plan to deliver these.

The Client Success Manager will be efficient, motivated, and proactive to ensure their clients receive maximum value from V10.

Working from home requires you to work well independently to ensure a high level of executive, business, personal and administrative support within a confidential and time-sensitive environment.  You will need to have a good home office set-up already in place.

  • Professional and regular communication with stakeholders 
  • Task identification, allocation and monitoring
  • Prepare monthly reports including status updates
  • Effectively prioritize and task manage competing tasks.
  • Planning and coordinate weekly client meetings
  • Assist with onboarding of new clients
  • Build and strengthen client relationships
  • Demonstrated experience (3 years+) working as a Virtual, Personal or Executive Assistant
  • Proficient in following systems:
    • Microsoft Office 365 (Excel, SharePoint, Outlook),
    • GSuite and Google applications
    • Digital file-sharing tools such as Dropbox or Google Drive
    • Virtual communication systems such as Zoom, WhatsApp, Skype and Slack
  • High-level time management skills, with an ability to meet deadlines and manage competing taskswhilst working independently.
  • Ability to be proactive and take initiative to identify needs and develop solutions.
  • Excellent people-skills with the ability to communicate with a diverse range of people, written and verbal.
  • Possess a growth mindset and an energetic, and positive can-do outlook
  • Understanding of general business processes and project planning
  • Account Management or Business Development experience
  • Bookkeeping knowledge
  • Experience using trade management software
  • Microsoft PowerPoint proficiency

Our Client Success Managers manage the needs of our clients and ensure they are met. Many of our clients do not know what help they need – they know they are flat out and need some administration tasks taken off them.  Critical to the success of the role is a strong relationship with the client and developing a deep understanding of their business to be able to identify a list of services V10 can offer and develop and a project plan to deliver these.

The Client Success Manager will be efficient, motivated, and proactive to ensure their clients receive maximum value from V10.

Working from home requires you to work well independently to ensure a high level of executive, business, personal and administrative support within a confidential and time-sensitive environment.  You will need to have a good home office set-up already in place.

  • Professional and regular communication with stakeholders 
  • Task identification, allocation and monitoring
  • Prepare monthly reports including status updates
  • Effectively prioritize and task manage competing tasks.
  • Planning and coordinate weekly client meetings
  • Assist with onboarding of new clients
  • Build and strengthen client relationships
  • Demonstrated experience (3 years+) working as a Virtual, Personal or Executive Assistant
  • Proficient in following systems:
    • Microsoft Office 365 (Excel, SharePoint, Outlook),
    • GSuite and Google applications
    • Digital file-sharing tools such as Dropbox or Google Drive
    • Virtual communication systems such as Zoom, WhatsApp, Skype and Slack
  • High-level time management skills, with an ability to meet deadlines and manage competing taskswhilst working independently.
  • Ability to be proactive and take initiative to identify needs and develop solutions.
  • Excellent people-skills with the ability to communicate with a diverse range of people, written and verbal.
  • Possess a growth mindset and an energetic, and positive can-do outlook
  • Understanding of general business processes and project planning
  • Account Management or Business Development experience
  • Bookkeeping knowledge
  • Experience using trade management software
  • Microsoft PowerPoint proficiency
How to express your interest

Complete our Express Your Interest form and attach your resume with a cover letter addressing the following:

  • What are the top three reasons this role appeals to you?
  • Please outline how you meet the Selection Criteria.
  • What of the skills and attributes are your strong points?
  • What does Client Success look like to you?

Express Your Interest

Linkedin Icon-facebook Instagram
REQUEST A CALL

V10 provide professional Virtual Assistant (VA) services to Tradies and small business owners, including technical, creative and strategic assistance.

Quick Links

Do you have any questions?

Contact Us

03 8899 7769

Our Office

1/195 Little Collins St, Melbourne

Send us an email

info@v10.com.au

Book A Call

Book a quick chat to talk about how we might be able to help you and your business. We can answer any questions you might have for us and we’ll be able to learn a bit about your business and what you need.